Hello bayderkhani,
The Spike software can be used with all of our devices. Some quick questions.
In the lower right hand corner of the software, in the status bar, it should list the device type/serial number/firmware version. Can you let me know what is listed there?
What is the version of the Spike software you have installed? You should be able to view this in the Help->About menu.
I won’t in the office until Tuesday the 3rd to be able to address this fully.
I look forward to your reply and thank you for your patience.
Regards,
Andrew Montgomery
