lost sensitivity – 50 dBm

[PGA]

Good morning

I have a spectrum analyzer BB60A N ° OF 30,700,173 SERIES, which inexplicably I lost sensitivity – 50 dBm.

Appearance V.S instructions for repair?

With best regards

[Andrew]

Hello PGA,

Do you want to email support@signalhound.com with more information regarding your unit. If you can, include descriptions of what is happening at -50dBm. Include screen captures if you can. Once we have more information about the issue, we can offer a potential solution and or set up a RMA for repair.

Regards,
A.J.

[PGA]

Good morning
Below the attachments with the detected anomalous measures.
Appearance clarification.
Thank you

[PGA]

OK
Good morning
Below the attachments with the detected anomalous measures.
Appearance clarification.
Thank you

Attachments:

You must be logged in to view attached files.

[Andrew]

Hi PGA,

Thank you for providing this. Based on the image, we suggest ensuring your connectors are tight and cables are verified good. If you can verify them, then I would suggest sending in the unit for repair. There could be a potential issue with the RF front end. If you can rule out your setup, then call us up at 1-800-260-TEST or email us at support@signalhound.com and we can help you in the next step.

Regards,
A.J.

[PGA]

Good morning

Ok, Appearance V.s instructions for delivery of the spectrum analyzer.

Thank you
ELECTRONIC SERVICE DI PUGGIONI GIOVANNI ANGELO

[PGA]

Good morning
I have not yet received V.s for the shipping of the analyzer.
Thank you

[PGA]

I have not yet received instructions to the analyzer shipment.
Thank you

[Andrew]

Hello PGA,

Are you in the United States? If so, please email support@signalhound.com and ask for shipping instructions for a repair unit. I will verify that we did not miss your email. If you have already sent an email, I apologize, we may have missed it. If you want to provide your email address in the forums I can ensure we send you instructions.

If you are outside the United States and purchased through a distributor then you will need to contact your distributor, and they will give you instructions for setting up a repair.

Regards,
A.J.

[Andrew]

Hello PGA,

I apologize, we found your email and will be sending you a response shortly.

Regards,
A.J.

[Author]

Posts