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Software hangs when TG124A has connected

Forums › TG Series Discussions › Software hangs when TG124A has connected

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  • August 11, 2021 at 6:18 am #239315
    DSelvam
    Participant

    Hi

    I have been facing issue with the TG124A.
    The spike software hangs ( shows not responding) when I connected TG124A with SA124B & also in TGStandalone appears as same.
    So, I have checked VSG60A connecting with SA124B. It is working fine now.
    Also I have reinstalled the spike software as well as USB drivers but still facing the issue ( displaying as NOT responding at the top of the software window)

    Please advise on nature of the issue & what can be done to remedy this.
    Looking forward your feedback.

    August 11, 2021 at 7:36 am #239316
    AndrewAndrew
    Moderator

    Hi DSelvam,

    Sorry for the inconvenience.

    Can you please follow the instructions in the link below and let us know if it resolves your problem?

    https://solutionspagedemo.kinsta.cloud/sigdownloads/Other/TG%20VCP%20Instructions.pdf

    Andrew

    August 11, 2021 at 4:48 pm #239320
    DSelvam
    Participant

    Thanks for your response.

    Kindly let me follow the instructions & get back to you.

    August 13, 2021 at 11:09 pm #239326
    DSelvam
    Participant

    Thanks for the solution, the TG is working fine.

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