Spike Hangs w/ BB60C

[jyaron]

Spike keeps hanging when connected to BB60C. I’m using official USB USB Y-cable supplied by SH (I hope there’s a diode bridge in there).

Typ. happens when changing analysis mode. When I close Spike.. then restart it, it is still hung and does not paint spectrum and has slow response to mouse and it’s clicks.

Clicking ‘Preset’ knocks sense back in to the thing and it’s starts to function again… but not until after if paints a ‘device not connected’ error. Then, I have to File | Connect | BB60C to re-establish comm… and of course all my settings were lost before the software hang.

Not looking good for the 30 day trial period. Pretty much unreliable and unusable for real work.

PC is 2014 Dell Optiplex 7020 i7-4790, 3.6GHz, 8G, Win7-Pro x64

Advise on issues found with analysis mode changes and what work is being performed to fix the issue.

[Andrew]

Hello jyaron,

Based on the description of the issue, it sounds like it could be a USB 3.0 issue. A number of our customers with Dell PCs are able to use the BB60C after updating to the latest USB 3.0 drivers.

Here is the latest USB 3.0 driver from Intel for your hardware configuration.
https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-8-9-Series-and-C220-C610-Chipset-Family

Let me know if installing this resolves this issue. Ensure the BB60C is disconnected when updating, and it will require a PC restart.

Hopefully we can resolve this quickly.

Edit: Additionally, if you have any heavy duty anti-virus software running, you might try disabling it. Software like Norton or MacAfee have given us grief in the past.

Regards,
A.J.

• This reply was modified 11 years, 1 month ago by Andrew.
• This reply was modified 11 years, 1 month ago by Andrew.
• This reply was modified 11 years, 1 month ago by Andrew.

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