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VSG25A USB Problem

Forums › VSG Series Discussions › VSG25A USB Problem

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  • January 20, 2017 at 12:13 am #138773
    gor.hovsepyan
    Participant

    Dear All,

    I was using VSG25A with 0dBm output power in CW mode, there was a load connected to generator, but suddenly connenction with device with device was lost and now when I plug the USB, coputer says “usb device is malfunctioned” and it is same on three different computers.
    Could anyone suggest what is possible to do to fix it.

    Thanks a lot,

    Gor Hovsepyan

    January 20, 2017 at 9:40 am #138857
    Justin CrooksJustin Crooks
    Moderator

    I have not seen this problem before, but your VSG should still be covered under warranty. Contact support@signalhound.com and we can set up an RMA for repair. I apologize for the inconvenience. If you bought it from a distributor, contact them for a repair or replacement unit.

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